Carrick, a Salutem Care and Education service in Truro, has achieved a remarkable turnaround, moving from an ‘Inadequate’ rating in August 2023 to a ‘Good’ rating in all areas following its latest Care Quality Commission (CQC) inspection in November 2024.

This is a significant milestone for the home, which supports individuals with learning disabilities, physical disabilities, and sensory needs.

Salutem took over the home from Spectrum in 2022 and immediately instigated a comprehensive turnaround programme to improve care standards and outcomes for the individuals supported there. The latest CQC report highlights the progress made under new leadership and management.

Key quotes from the report illustrate the profound positive changes at Carrick: “People were more settled and relaxed than at our previous assessment. They were treated fairly, and staff valued them and communicated with them according to their preferences.”

Inspectors also praised the quality of care and personalised approach: “This service maximises the effectiveness of people’s care and treatment by assessing and reviewing their health, care, wellbeing, and communication needs with them. There were no undue restrictions on people’s liberty. Activities were varied and reflected people’s interests.”

The report highlighted the commitment and enthusiasm of Carrick’s team: “The registered manager and staff were enthusiastic about supporting people to work towards their goals and try new experiences. One commented, “There’s so much to do at Carrick, and everyone seems to always look forward to completing tasks, efficiently and effectively.”

Ann Holt, divisional director for Adults at Salutem Care and Education, reflected on the achievement: “We are incredibly proud of the team at Carrick and their dedication to creating a safe, supportive, and enriching environment for our residents.

“This Good rating is a testament to the hard work and care they bring every day. It reflects our commitment to improving lives and ensuring that every individual we support can thrive and reach their full potential.”

Cornwall Council cabinet lead for adult social care and health Cllr Andy Virr said: “This is an excellent result and a product of the hard work of Salutem staff to improve the quality of care at Carrick.

“Securing care provision of a good standard for our residents is our priority, and this result is a great example of how we can support Cornwall’s care sector to grow and develop to meet that level.”