A business which provides home care for people with dementia and learning and physical disabilities in Cornwall is under investigation by various regulatory authorities.
Cornwall Council is ceasing any further care packages with the Roche-based company, Faith In Me Homecare, until the outcome of the investigation is known.
A council spokesperson said: “We have been made aware of concerns relating to the care and support provided by Faith in Me Homecare.
“It is our overall aim to make sure that people in Cornwall receive the highest standard of care and support possible and we are working with the Cornwall and Isles of Scilly Integrated Care Board, the Care Quality Commission (CQC) and the provider to ensure people are being given the care they need.
“Our adult social care teams are working with those affected and anyone with concerns is asked to get in touch by calling 0300 123 4100.”
Faith In Me is provided and run by Darrell Heather. The most recent CQC inspection, in September 2022, found the business required improvement overall, with a “requires improvement” rating in the four areas of being safe, effective, responsive and well-led. It received a rating of “good” for being caring. At the time of the inspection there were 64 people using the service.
Mr Heather said he didn’t want to comment to the media until the investigation was completed.
In a letter to clients, he said the Faith in Me Homecare business was subject to safeguarding measures and would be making improvements.